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DELIVERY DETAILS
We aim to ship orders by the next working day after receipt. Orders are shipped from our warehouse in Los Angeles and although most orders will arrive far sooner we respectfully ask customers to allow 7 working days for delivery in case of delay. If there should be a problem with your order then we will inform you by email. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours. We would kindly ask you to provide a physical delivery address when ordering as our shipping handlers may not be able to deliver to a PO Box.
SHIPPING AND HANDLING
The cost of shipping and handling will be displayed automatically when ordering on-line. Our charges are as follows:
| Order Value |
Cost |
| Up to $100.00 |
$5.95 |
| Over $100 |
FREE |
PAYMENT
We accept MasterCard, Visa and Visa debit cards. We only process payment when an order is ready to be dispatched.
OTHER WAYS TO ORDER
To order by mail we recommend that you complete and print-out the checkout pages on the website and send these to us. Our mailing address is Classic Grooming, 2301 East 7th st., Unit C-104, Los Angeles, CA 90023. At this time we are unable to take payments by check and so orders sent by mail must contain payment card details. If you are unable to print-out the order pages from the website than please be sure to include the following information in your letter:
- Item(s) you wish to order
- Your name (as it appears on the card)
- Card billing address
- Delivery address (if different)
- Card number
- Expiry date
- 3 digit security code (last three digits on signature strip)
- Email address or phone number (in case we need to contact you regarding your order)
EXCHANGES / REFUNDS*
Should you change your mind about a purchase and would like to return it then simply send it back to us within 14 days for a refund of the item value. To be returned goods must be unused, in their original packaging and still in saleable condition. The cost of returning goods must be borne by the customer. Since we cannot be held responsible for items lost in transit we strongly recommend that these are sent back by recorded mail. Our shipping and handling fee cannot be refunded. If an order that did not incur a shipping and handling fee (i.e. an order over $100) is returned for a refund, then the refund will be carried out less $5.95. When items are returned for exchange the replacement item(s) will be dispatched subject to our normal shipping and handling fees. A refund or exchange can only be carried out once the original order has been returned in satisfactory condition.
DAMAGED GOODS*
Items received damaged should be returned to us for replacement. These must be received back before replacement items can be sent out. To assist us in making a claim we would kindly ask you to send back the damaged outer packaging along with the damaged goods. If this is not possible due to the condition of the packaging then photographic evidence may be acceptable.
FAULTY ITEMS*
If an item is faulty then we will be happy to replace it or issue a refund subject to receipt and inspection of the returned item. If you have sensitive skin or allergies then we recommend that you inform us before placing an order and request a sample of the item(s) you would like to purchase.
* When returning items please send them to the following address:
Classic Grooming
2301 East 7th st.
Unit C-104
Los Angeles
CA 90023
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